Returns

Returns of unopened and unused products with all original tags and labels attached are accepted within 14 days of delivery. Returns are not permitted after the allowable return period.

To obtain a refund please follow these steps:

UNOPENED AND UNUSED PRODUCTS ONLY

Return Process

Step 1: To return an item, please email customer service at service@nextchptrskin.com to obtain a Return Merchandise Authorization (RMA) number.

Step 2: After receiving your RMA number, place the item securely in its original packaging along with a copy of your RMA number, and mail your return.

Step 3: Please note you are responsible for all return shipping charges. Returns must be prepaid; please note return shipping fees are not refundable. We suggest you return via Canada Post.

Please return to:
NEXT CHPTR SKIN
Attn: Returns
RMA #
PO Box 83564 RPO Avenue Road
Toronto, Ontario M5R 3T6
Canada

NOTE: If you received a FREE product, sample or gift with your purchase, it must be included with your returns to be refunded in the original form of payment. The refund will be issued within 30 days of receiving your parcel. You will receive an email once the refund is completed.

OPENED PRODUCT

Due to the nature of the products we sell, we do not offer refunds on any opened or used products.

You CANNOT return an item if:

  • The product has been opened
  • The seal has been broken
  • The product has been used
  • All sale/promotional items cannot be returned
  • Any items marked as non-refundable
  • All returns are subject to validation and approval by NEXT CHPTR SKIN™
  • NEXT CHPTR SKIN™ reserves the right to limit or refuse a return, at its sole discretion

For defective or damaged products, please contact us at service@nextchptrskin.com to arrange a refund or exchange.

Please Note:

  • Sale items are FINAL SALE and cannot be returned.
  • All returns are subject to validation and approval by NEXT CHPTR SKIN™
  • NEXT CHPTR SKIN™ reserves the right to limit or refuse an exchange, at its sole discretion.
  • We are not the manufacturers of the products we sell. If you have a performance and/or warranty issue, or a general complaint with a product, please contact the manufacturer at the number provided on the packaging or via their website.

Questions

For all inquiries regarding our Return Policy, please contact us at service@nextchptrskin.com